Where’s my money? Payouts, holds and deposits explained
Why takings sometimes get held, what a “reserve” is, and how to set up payments so the money reaches you quickly.
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Booking software, with nothing hidden.
Plain-English notes for independent businesses on fees, contracts and keeping your own customers.
Who owns your customer list?
Why the place your customers book matters more than the software, and how to keep the relationship with them yourself.
Read itBefore you sign a 12-month booking software contract, read this
Notice periods, auto-renewals and early exit fees: what to check, and what to ask for in writing.
Read it“Free” booking software: the six costs to check before you sign up
The monthly price is rarely the whole bill. Here’s where the rest hides, and the questions that bring it out.
Read itThe “new client” fee: are you paying commission on your own regulars?
How marketplace commission works, why owners keep getting charged for people they already knew, and five things to check this week.
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